Are you passionate about technology, client success, and digital payments innovation? Mastercard, a global leader in financial technology, is hiring a Technical Account Manager (TAM) in Tanzania this September 2025. This is a unique opportunity to join a world-class organization that powers economies, connects people, and drives financial inclusion in more than 200 countries and territories, Technical Account Manager Tanzania at Mastercard – September 2025.
Mastercard’s purpose is simple yet powerful: to make transactions secure, simple, smart, and accessible. By combining technology, innovation, and partnerships, Mastercard helps businesses, governments, and individuals unlock their greatest potential. As a Technical Account Manager, you will be at the center of this mission—building trusted relationships, guiding clients, and ensuring seamless delivery of Mastercard’s products and services in Tanzania.
Position Overview
The Technical Account Manager – Tanzania will play a vital role in strengthening Mastercard’s client relationships, supporting banking partners, and ensuring the success of complex projects. This role blends technical expertise, business acumen, and relationship management, making it ideal for professionals who enjoy working at the intersection of technology and customer success.
You will collaborate with internal teams, financial institutions, and third-party processors to deliver innovative solutions, drive revenue growth, and champion Mastercard’s commitment to excellence.
Key Responsibilities
1. Client Relationship Management
- Build and maintain strong partnerships with banks, third-party processors, and key stakeholders.
- Act as a trusted advisor, resolving inquiries and escalations.
- Deliver customer-focused solutions tailored to business needs.
2. Technical & Business Expertise
- Leverage deep knowledge of Mastercard solutions to provide consultative support.
- Translate complex technical concepts into actionable business value.
- Stay updated on payments industry trends, regulations, and emerging technologies.
3. Sales & Growth Support
- Collaborate with account teams to identify revenue opportunities.
- Support pre- and post-sales activities with technical expertise.
- Develop strategies to expand product adoption and maximize customer value.
4. Project Oversight & Issue Resolution
- Manage project timelines and ensure alignment with client expectations.
- Identify bottlenecks and implement proactive solutions.
- Monitor post-implementation service quality and provide Voice of Customer feedback.
5. Strategic Leadership
- Identify opportunities to optimize revenue through innovation and existing technologies.
- Drive initiatives to improve efficiency, streamline operations, and enhance performance.
- Advocate for customer needs, influencing Mastercard’s product and service development.
6. Cross-Functional Collaboration
- Promote Mastercard Academy training and best practices.
- Conduct training sessions and review forums for clients.
- Support continuous education on compliance and new technologies.
Qualifications & Skills
Education:
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.
Experience:
- Mid- to senior-level career experience in payments, fintech, or banking.
- Strong understanding of financial industry dynamics, regulatory requirements, and market trends.
- Proven track record in customer-facing roles, managing escalations, and delivering tailored solutions.
Technical & Analytical Skills:
- Ability to translate technology into business value.
- Strong problem-solving and project management skills.
- Deep knowledge of credit and debit card operations (issuing, acquiring, processing).
Soft Skills:
- Excellent communication and negotiation abilities.
- Strong relationship-building across all organizational levels.
- Confident in delivering presentations to executive audiences.
Corporate Security Responsibility
At Mastercard, security is a top priority. All employees are expected to:
- Follow Mastercard’s security policies and practices.
- Ensure confidentiality and integrity of sensitive information.
- Report suspected breaches or violations.
- Complete all mandatory security training as required.
Why Join Mastercard?
Joining Mastercard means becoming part of a company that is driving financial inclusion, empowering businesses, and shaping the future of digital payments. You will work in a collaborative environment with opportunities for professional growth, innovation, and leadership.
How to Apply
This is a full-time position based in Tanzania. Interested candidates should apply online through the official recruitment portal.
