Are you passionate about hospitality and enjoy creating unforgettable guest experiences? Here’s your chance to join one of Tanzania’s leading hospitality brands! Planet Lodges is currently seeking a friendly, organized, and customer-focused Front Desk Officer to become part of our dedicated team in Arusha,Front Desk Officer at Planet Lodges October 2025.
About Planet Lodges
Planet Lodges is a well-established hospitality brand known for its warm service, beautiful lodges, and eco-friendly practices. Located in Arusha, our lodges provide travelers with an ideal retreat close to both nature and major safari destinations. As a team, we pride ourselves on professionalism, teamwork, and exceptional guest satisfaction.
Position: Front Desk Officer (Hospitality Industry)
Location: Arusha, Moshono
Industry: Hospitality & Tourism
Gross Salary: TZS 300,000
Start Date: Immediate
Job Overview
The Front Desk Officer will be the face of Planet Lodges, ensuring that every guest feels welcome from the moment they arrive until their departure. You will handle inquiries, reservations, and communications while maintaining a professional and positive attitude that reflects the lodge’s high standards.
Key Responsibilities
- Greet and welcome guests with warmth and professionalism.
- Manage check-in and check-out procedures efficiently.
- Handle room reservations and respond to guest inquiries promptly, especially through email and phone.
- Maintain accurate records using the ResRequest system.
- Coordinate with housekeeping and other departments to ensure smooth operations.
- Provide guests with information about lodge facilities, tours, and local attractions.
- Address and resolve guest complaints or concerns courteously.
- Uphold Planet Lodges’ standards of hospitality and customer service at all times.
Qualifications and Requirements
To succeed in this role, you should have:
- Proven experience working in the hospitality industry (lodge, hotel, or camp).
- Working knowledge of the ResRequest system (preferred).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A customer-first attitude with the ability to handle inquiries professionally.
- Good written and spoken English skills.
- A proactive and positive personality with attention to detail.
Why Join Planet Lodges?
At Planet Lodges, you’ll be part of a supportive, passionate team that values growth, integrity, and excellence. We provide a welcoming work environment where your skills and dedication are appreciated. This position also offers the chance to build your career in Tanzania’s thriving hospitality sector while working with guests from around the world.
How to Apply
If you meet the qualifications and are excited to contribute to our team, we’d love to hear from you, Send your CV and application letter to: ops-manager@planet-lodges.com, Application Deadline: Applications will be reviewed on a rolling basis—apply early for immediate consideration!
