The Tanzania Horticultural Association (TAHA) is a leading private-sector, member-based organization dedicated to the development and promotion of horticulture in Tanzania—including flowers, fruits, vegetables, spices, herbs, and horticultural seeds. Customer Relations Assistant at TAHA May 2025, TAHA Job Vacancies
Customer Relations Assistant
Tanzania Horticultural Association (TAHA)
Location: Arusha, Tanzania
Reporting to: Customer Relations Manager
Application Deadline: 9th May 2025
TAHA’s mission is to enhance the growth and competitiveness of the horticultural industry for social and economic benefit. As the unified voice of horticulture in Tanzania, TAHA represents stakeholders across the value chain, including smallholder farmers, commercial growers, processors, exporters, and service providers.
2.0 Position Overview
TAHA is seeking a dynamic, proactive, and customer-oriented Customer Relations Assistant to support its membership engagement activities. The successful candidate will be responsible for member recruitment and retention, information management, and service delivery. This role plays a key part in maintaining strong relationships with TAHA members and enhancing the overall effectiveness of member services.
3.0 Key Responsibilities
3.1 Membership Recruitment and Retention
- Implement tools and strategies for effective member registration and engagement.
- Identify and recruit new members in accordance with established criteria.
- Contribute to the development and review of TAHA’s membership services strategy.
- Conduct member satisfaction surveys and develop action plans based on feedback.
- Support implementation of a member retention plan in collaboration with the Customer Relations Manager.
3.2 Membership Information Management
- Maintain an up-to-date, accurate, and dynamic membership database. Customer Relations Assistant at TAHA May 2025
- Disseminate timely and relevant information to members about industry developments, events, and opportunities.
3.3 Member Services Delivery
- Organize and facilitate member engagement sessions, networking events, and interactive forums.
- Address member inquiries related to TAHA services and coordinate effective follow-up.
- Support initiatives that enhance member value and satisfaction.
- Organize and manage stakeholder events.
- Coordinate and manage regional project activities across member states.
3.4 Other Duties
- Perform any additional tasks assigned by the Customer Relations Manager.
4.0 Qualifications and Competencies
4.1 Education
- Bachelor’s degree in Business Administration, Marketing, Public Relations, or a related field.
4.2 Experience
- Minimum of 2 years of relevant experience in customer relations, preferably within the agricultural or horticultural sectors.
- Experience in stakeholder engagement and partnership management.
4.3 Key Competencies
- Strong organizational skills, writing skills, and attention to detail.
- Excellent communication and interpersonal abilities.
- Proven problem-solving skills and a proactive mindset.
- Leadership potential and a collaborative approach.
- Proficiency in Microsoft Office and database management systems.
- Experience in customer service or membership engagement is an added advantage.
- Genuine interest in horticulture and a commitment to the industry’s growth in Tanzania.
5.Application Process
Interested candidates should submit their CV and a cover letter detailing relevant experience, along with contact information for three professional references to:recruitment@taha.or.tz, Deadline: 9th May 2025
TAHA is an equal opportunity employer. We welcome applications from candidates of all backgrounds. Only shortlisted candidates will be contacted.
Join TAHA and contribute to the sustainable growth of Tanzania’s horticultural sector.
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