Are you ready to be part of a forward-thinking financial institution driving digital innovation in Tanzania? Tanzania Commercial Bank (TCB) is seeking a dedicated Partnership Support Officer II to join its dynamic Digital & Innovation team. Partnership Support Officer II at Tanzania Commercial Bank September 2025, This is a unique opportunity to contribute to strategic partnerships that enhance digital banking products, boost customer experience, and accelerate revenue growth.
About Tanzania Commercial Bank
Tanzania Commercial Bank is committed to delivering affordable, accessible, and convenient financial services while creating value for customers and stakeholders. With a vision to become the leading bank in Tanzania, TCB emphasizes innovation, customer focus, and workforce development to ensure sustainable growth and national impact.
Position Overview: Partnership Support Officer II
Title: Partnership Support Officer II
Rank: Relationship Officer II
Department: Digital & Innovation
Salary Scale: COBSS 4 (Officer Level II)
Reports To: Senior Manager – Strategic Partnerships
Location: Dar es Salaam
Number of Positions: 1
The Partnership Support Officer II will coordinate and support strategic partnerships related to TCB’s digital products, including loans, savings, insurance, and other innovative financial services. The role ensures smooth collaboration with partners, operational efficiency, and enhanced product performance.
Key Responsibilities
Partnership Coordination & Support
- Monitor partnership performance and ensure compliance with contractual obligations.
- Act as a liaison between internal product teams and external partners.
- Track partner commitments, resolve pending issues, and ensure timely follow-ups.
Operational & Administrative Support
- Maintain updated partnership databases, dashboards, and performance trackers.
- Draft and review correspondence, reports, proposals, and MoUs.
- Coordinate meetings, workshops, and product launches, including agendas, presentations, and minutes.
- Handle day-to-day partner requests and escalations efficiently.
Reporting & Monitoring
- Collect and analyze partnership performance data (customer adoption, transaction volumes, revenue).
- Prepare periodic performance reports for management.
- Support monitoring and evaluation to identify growth opportunities.
Product & Relationship Support
- Collaborate with internal teams (Digital Banking, Product Development, Operations, Marketing) to align partnership activities with business objectives.
- Manage partner relationships to ensure mutual benefit and sustainability.
- Provide insights on customer needs and market trends to optimize digital product performance.
Qualifications, Skills & Experience
- Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Finance, Marketing, Statistics, Mathematics, IT, or related fields.
- Knowledge of cash management, payments infrastructure, and digital banking technologies.
- Proven experience in leading teams and driving revenue growth.
- Strategic, commercial mindset with a client-focused approach.
- Strong understanding of financial products, regulatory compliance, and market trends.
- Excellent analytical, communication, and stakeholder management skills.
- Digital and innovation-oriented mindset.
Personal Attributes & Behavioral Competencies
- Demonstrates TCB’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, Excellence.
- Ability to prioritize tasks, meet deadlines, and work under pressure.
- Methodical, well-organized, and able to maintain confidentiality.
- Mature judgment, common sense, and a good sense of humor.
Benefits & Application Details
- Competitive salary packages and benefits.
- Interested candidates should submit their application online via TCB Careers Portal.
- Applications via other methods will not be considered.
- Applicants must provide personal information, academic certificates, work experience, and an application letter. Other credentials will be verified during the interview.
- TCB is committed to environmental, health, and safety standards.
- Shortlisted candidates may undergo security clearance, competency assessment, and physical capability assessment.
Application Deadline: 28th September 2025
Job Type: Full-time
Seize this chance to advance your career in the banking and digital innovation sector while contributing to Tanzania’s financial growth. Apply now and be part of Tanzania Commercial Bank’s journey towards excellence.
