Are you a dynamic banking professional with a passion for building strong client relationships and driving business growth? Akiba Commercial Bank (ACB) is inviting qualified candidates to join its team as Relationship Managers in Business Banking at the Arusha and Ubungo branches. Relationship Manager, Business Banking (2 Posts) at Akiba Commercial Bank, his is your opportunity to manage a portfolio of Small and Medium Enterprises (SME), provide tailored financial solutions, and play a key role in expanding ACB’s market presence.
About Akiba Commercial Bank
Akiba Commercial Bank is a leading financial institution in Tanzania, dedicated to providing innovative banking solutions to both individuals and businesses. With a strong focus on customer satisfaction, ACB continues to support SMEs through specialized products, expert advice, and strategic financial services.
Role Overview: Relationship Manager, Business Banking
The Relationship Manager (RM-BB) will be instrumental in managing and growing the bank’s SME portfolio. This role requires a proactive professional who can foster strong client relationships while meeting and exceeding business targets.
Key Responsibilities:
- Drive growth in SME deposits and loans, both in volume and value.
- Recruit new SME clients and cross-sell ACB products while nurturing existing client relationships.
- Develop marketing and deposit mobilization strategies aligned with branch and bank objectives.
- Promote ACB products and identify new business opportunities in the market.
- Formulate strategic plans to achieve lending and deposit targets.
- Manage a portfolio of high-net-worth clients, monitoring credit risk and ensuring acceptable PAR and NPL levels.
- Maintain high levels of customer satisfaction through proactive relationship management.
- Implement account strategies to secure sole banking relationships.
- Track market trends and recommend improvements to customer service and product offerings.
- Uphold excellent customer service standards to increase market share and grow the customer base.
- Ensure strict compliance with governance processes, internal policies, and external regulations.
- Follow up on non-performing accounts and implement timely remediation plans.
- Maintain consistently acceptable audit outcomes for SME banking.
Candidate Requirements:
To excel in this role, candidates must meet the following criteria:
- Bachelor’s degree in Commerce, Banking, or Business Administration (required).
- Master’s degree in Business Administration or Banking and Finance (advantageous).
- Minimum 5 years of relevant banking experience, with at least 3 years in a managerial role.
- Proven expertise in sales, business development, and SME banking products.
- Strong knowledge of credit underwriting and local market dynamics.
- Familiarity with banking policies, compliance frameworks, and relationship management strategies.
- Demonstrated ability to lead teams and drive performance.
- Excellent interpersonal, negotiation, marketing, and stakeholder engagement skills.
- Strong analytical, decision-making, and strategic planning capabilities.
- Leadership and people management proficiency.
Why Join ACB?
- Opportunity to work with a leading bank in Tanzania.
- Professional growth in SME banking and relationship management.
- Access to advanced training in financial planning, business loans, and relationship management.
How to Apply
Interested candidates who meet the above criteria are encouraged to submit the following documents to recruitment@acbbank.co.tz by September 19, 2025:
- A covering letter.
- Your updated curriculum vitae (CV).
Take the next step in your banking career with Akiba Commercial Bank and make a tangible impact on Tanzania’s SME sector!
