Are you passionate about aviation, customer service, and sales? Emirates, one of the world’s leading airlines, is now offering an exciting career opportunity in Tanzania. The airline is hiring a Senior Sales Support Assistant for August 2025. This role is ideal for individuals with strong communication skills, industry knowledge, and the ability to support commercial operations while delivering exceptional service to both travel agents and customers, Senior Sales Support Assistant at Emirates August 2025.
Job Purpose
The Senior Sales Support Assistant plays a vital role in driving sales performance and ensuring smooth day-to-day operations within the Emirates sales team. By providing reliable customer support, managing reports, and liaising with stakeholders, this position contributes directly to achieving the airline’s commercial targets and overall business growth.
Key Responsibilities
Sales Coordination & Support
- Assist the sales team with marketing and selling Emirates products across multiple channels.
- Handle inquiries, manage direct mail campaigns, and conduct telesales to boost revenue.
- Prepare accurate regular and ad-hoc reports within set deadlines.
- Maintain efficient record-keeping systems for all sales documentation.
- Liaise with various departments to ensure smooth and timely transactional sales activities.
Agency & Customer Support
- Respond promptly to trade partner queries and contractual issues.
- Distribute fares, contracts, and commercial notices accurately across all sales channels.
- Assist with ad-hoc requests such as ticketing, fare amendments, and loyalty program inquiries.
- Manage reservations, issue tickets, and resolve booking-related challenges.
- Regularly update Salesforce.com and provide commercial insights to the sales team.
Group Sales Management
- Handle group sales inquiries, prepare quotations, and manage group reservations.
- Maximize group business opportunities through the Group Sales Optimiser tool.
- Monitor contracts, deposits, cancellations, and compliance with Emirates’ guidelines.
- Keep accurate group sales records and prepare monthly performance reports.
- Work closely with internal departments and the Revenue Optimisation team in Dubai.
Education & Qualifications
- Minimum of 10 years of schooling or equivalent.
- Diploma/Degree in Travel & Tourism is an added advantage.
- Basic fares and ticketing certification from a recognized institute or airline.
- Knowledge of Computerised Reservation Systems (CRS) such as Amadeus or Galileo.
Experience & Skills
- At least 3 years’ experience in sales or customer service within the airline/travel industry.
- Strong understanding of airline fares, ticketing, and reservations.
- Excellent written and spoken English.
- Proficiency in MS Office packages.
- Ability to work well under pressure and as part of a team.
- Knowledge of world geography and travel industry practices.
Location Requirement
Applicants must have the legal right to live and work in Tanzania.
Salary & Benefits
Emirates offers a competitive salary package along with attractive employee benefits, making this a rewarding opportunity for professionals looking to grow their career with one of the most prestigious airlines in the world.
How to Apply
This is a full-time position. If you are enthusiastic about building a career with Emirates, submit your application online through the official Emirates careers portal using the link provided. Take the next step in your career with Emirates and be part of a team that connects the world with excellence.
